I’m minding my own business when my phone starts to ring. I’m not completely sure what possessed me to answer it, but I did. That was mistake #1.

Anyway… on the phone was Joe User… and he wants to know why he can’t get onto the network. He opened a ticket with the Help Desk, but no one has called him yet… and he needs to get back to work. My second mistake was probably not transferring his call to one of our desktop support technicians.

For some reason I was feeling generous and decided to help him out. I found out where he was located, and went to see him. Upon arriving, the first thing I noticed was a complete lack of network cabling on his laptop. He wasn’t plugged in. OK… whatever… I told him that I’d go find him a piece of CAT5, and I’d be right back.  However, he declined… here’s how the conversation went.

Joe: No. I don’t want to be plugged in. I want to use the wireless network.

Me: I’m sorry. We don’t have a wireless network.

Joe: Of course you do.

Me: No. We don’t. That is a plan for the future, but has not yet been implemented.

Joe: Don’t lie to me. I know you have one. The other sites all seem to have wireless networks. Why wouldn’t you have one here.

Me: As I said, we don’t have one yet. It’s a plan for the future.

Joe: Look. I have a wireless network card in my laptop. I want to use it. Make it happen.

Me: OK… you got me. We do have a secret wireless network. However, I’m not allowed to just connect you to it. However, I can’t stop you from using it if you find it.

Joe: How do I find it?

Me: Just carry your laptop around the building. When it finds the signal, your network card will auto-configure itself for it and you’ll be able to work from anywhere.

Joe: OK… any suggestions on where I should start looking?

Me: Go walk through the Finance department… then try HR.

Joe: Thanks!

I just saw him walk by a few minutes ago… waving his laptop in the air frantically. I’m expecting another call in about 20 minutes… for which I’ve already dug up a piece of cabling for him.

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