Common Sense
mid-morning on Thursday, the 31st of July 2008 by Capt Jake Fortune
Any manager who spouts out "The customer is always right" is a manager you want to get away from quickly.
Why?
- It makes employees unhappy
- It gives abrasive customers an unfair advantage
- Some customers are bad for business
- It results in worse customer service
- Some customers are just plain wrong
More analysis as to why this is just a bad saying over here.
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August 1st, 2008 at 6:41 am
I worked in a Dept store (since taken over, then closed) that lived by the “customer always right” mantra. It was miserable. The more obnoxious the customer, the more the management kissed the customer’s butt. Leaving the salesperson unsupported, ridiculed, etc. And, teaching the horrid customer that being horrid was the right thing to do.
And it couldn’t have been profitable. One customer brought back a huge comforter. The thing was over a decade old. For some reason, they still had the receipt. The woman had washed it frequently over the years. And after a decade, some of the stitching started unraveling. So, the woman brought it back, and yes, the money was refunded. I would have thought that a decade old comforter that had just started unraveling had met it’s natural life expectancy, but the manager saw it differently. This store took back shoes that were obviously worn, party dresses that were worn once and returned, it took back just about everything.
August 1st, 2008 at 9:36 pm
I hate places that use the “customer is always right” policy..
Now i have a tendancy to tick off people above me.. I do what I know to be right, and if my employer respects and trusts me they better realize that the philosophy of the custer always right is WRONG!
I have loved it when I had supervisors who hated me, actually come to me thanking me.. admiring me, and when i was working as a contrator, begging me to stay permanently.
So customer, sadly you are NOT always right… as well the sales person also is NOT always right. We are humans.. NO ONE is perfect! But we need to listen to one another.. and realize when the other person is right!