Technology :: Outsourced Help Desk
in the early evening on Thursday, the 3rd of January 2008 by Jason
yesterday I submitted a trouble-ticket that my work email was down. A few mins ago the tech support guy IMd me…
————-
(10:49:44) Babu V: This is Babu from GTRC
(10:50:02) Babu V: This is regarding your outlook issue
(10:50:05) Jason Mc: howdy
(10:50:13) Jason Mc: actually thunderbird/webmail, but yes
(10:50:33) Babu V: I sent mail regarding this
(10:51:06) Jason Mc: uh, you sent me an email about my broken email account?
(10:52:02) Jason Mc: and AT&T tech support has been sending me text messages about my broken phone?
(10:53:53) Babu V: still your not able to receive the maulS?
(10:54:00) Babu V: mails
(10:54:03) Jason Mc: nope
(10:54:38) Babu V: you tried my steps in mail which i had sent
(10:55:02) Jason Mc: dude, if I can’t get email how would I follow the steps you emailed me?
(10:55:18) Babu V: sorry,
(10:55:37) Jason Mc: np, it’s just kinda funny
(10:56:04) Jason Mc: in a “throwing the drowning man the whole rope, and not just one end” sorta way
(11:15:47) Babu V: Open Outlook.
From the menu bar, select File > New > Outlook Data File.
[BLAH BLAH DELETED]
(11:16:44) Babu V: pls creat personal folder & move your mails to that folder
(11:17:03) Jason Mc: well that’s great, except as I mentioned
1) I’m running thunderbird (in linux)
2) scalix webmail doesn’t work, either (sj-webmail-8)
his [deleted] answer was thorough, easy to understand, and had nothing to do with my problem. wheee
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(1 votes, average: 5 out of 5)
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January 3rd, 2008 at 9:42 pm
The wierd part is his name wasn’t “Marvin”, but sounds typical of Indian help desk people who have no understanding of IT or what to do if the script labeled “mail” doesn’t solve the problem.
I had a nice “Marvin” help me get access to the following UNIX servers, try telling an Indian help desk guy the following server names over the phone and get confirmation without going crazy: ashsoa04, ashsoa07, ashsoa09, omzcmp01 etc … guess what each one of them had to be spelled out, no ashsoa04,07,09 for this genius.
Crazy thing is we used to have this nice web based ticketing system where we could choose the request type and it would be routed to the correct group who would e-mail or call when done. Oh well corporate genius at work. I feel bad for those ASP pages that lost their job to the “Marvins” across the sea.
January 4th, 2008 at 8:09 am
They do have it so you can do live chat with our help desk now. Except that its still a half hour wait in the queue. And there is no equivalent to the hold music so that you know your session has been dropped or not…