Qantas - Australian for Bad Customer Service, Mate!

in the late evening on Thursday, the 20th of December 2007 by Chad

As I wrote yesterday, She Who Must Be Obeyed left yesterday to get home. Because of crossing the Date Line, she leaves Sunday and gets there Tuesday. Wrong.
Her flight last night got to Los Angeles at least 45 minutes in time, but some bitch from Qantas (who wasn’t wearing a name tag) told her they closed the gate an hour before the flight. Even after explaining why she was flying, the Qantas response was basically “Tough Shit“.
So, She Who Must Be Obeyed spent the night in tears, sleeping in the airport and now has to wait until about 9:00 tonight for the next flight. This means she’ll get there Wednesday, and comes home Sunday. Needless to say, she is about to go ballistic if she hasn’t already.
If her father doesn’t last until she arrives, I wouldn’t like to be associated with Qantas. You do not cross She Who Must Be Obeyed. The situation now is bad enough, but if that happens she’ll more than likely own a large chunk of the airline before she’s done. You piss her off and I’d rather kiss a pit bull!

She’s flying to Australia because her dad will probably be dead by the time she would have gotten there, but it was worth trying to be there in his final hours. I hope she still makes it in time.