More Comcast

terribly early in the morning on Wednesday, the 24th of October 2007 by Chad

Don’t mess with old ladies…

BRISTOW, Va. — It may not have been legal, but a 75-year-old Virginia woman dealt a blow to poor customer service when she took a hammer to her local Comcast office.
Mona Shaw and her husband, Don, waited all day for the cable company to come at the appointed time one Monday in August to install Comcast’s heavily advertised Triple Play phone, Internet and cable service in their Bristow home. Nobody came.
A Comcast technician showed up two days later, but left without finishing the setup, the couple said. Two days after that, Comcast cut off all service to the Shaw home.
When the Shaws went to the Comcast office in Manassas that Friday to complain to a manager, a representative asked them to sit outside, saying someone would be right with them. After two hours of sitting and waiting, the same representative leaned out the door to inform them that the manager had left for the day.
Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday — with a hammer.

Does anyone running a business not get that bad customer service will always get you back in the end?