COMPUTER PROBLEM REPORT FORM

From Your Friendly Techical Support Staff

—————————————————

1. Describe your Computer problem:

________________________________________________________________

2. Now, describe the problem accurately:

________________________________________________________________

3. Speculate wildly about the cause of the problem:

________________________________________________________________

________________________________________________________________

________________________________________________________________

4. Problem Severity:

A. Minor____    B. Minor____    C. Minor____    D. Trivial____

5. Nature of the problem:

A. Locked Up____ B. Frozen____ C. Hung____      D. Shot_____

6. Is your computer plugged in?        Yes__ No__

7. Is it turned on?                     Yes__ No__

8. Have you tried to fix it yourself?   Yes__ No__

9. Have you made it worse?              Yes__

10. Have you read the manual?            Yes__ No__

11. Are you sure you’ve read the manual? Yes__ No__

12. Are you absolutely certain you’ve read the manual?  No__

13. Do you think you understood it?       Yes__ No__

14. If ‘Yes’ then why can’t you fix the problem yourself?

________________________________________________________

15. How tall are you? Are you above this line? _____________

16. What were you doing with your computer at the time

the problem occurred? ________________________________

17. If ‘nothing’ explain why you were logged in.

_________________________________________________________

18. Are you sure you aren’t imagining the problem?  Yes__ No__

19. How does this problem make you feel? ______________________

20. Tell me about your childhood. ______________________________

21. Do you have any independent witnesses of the problem?  Yes__ No__

22. Can’t you do something else, instead of bothering me?   Yes__

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